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|TAPPA Stars Across Texas Award|
7 Categories – Total of 100 points
Category 1 – Leadership (10 points)
The facilities organizations senior leaders should set direction and establish customer focus, clear and visible values and high expectations in line with campus mission, vision and core values.
Category 2 – Strategic and Operational Planning (10 points)
Strategic and Operational planning consists of the planning process, the identification of goals and actions necessary to achieve success and the development of those actions to align the work of the organization.
Category 3 – Customer Focus (15 points)
Customer focus is a key component of effective facilities management. Various stakeholders (faculty, students, staff and other administrative departments) must feel their needs are heard, understood and acted upon.
Category 4 – Information and Analysis (10 points)
Information and analysis are used to evaluate performance and drive future performance improvements. Of interest are the types of tools used (for example, peer comparative data clarified and validated through benchmarking}, and how the tools are used to enhance organizational performance. Various aspects of information include facilities inspections/audits, financial/expenditure reports, utility data, and other relevant measures and indicators.
Category 5 – Development and Management of Human Resources (15 points)
An Organizations success depends increasingly on the knowledge, skills, innovative creativity and motivation of its employees and partners. This criterion addresses the ways in which facilities organization ensures an environment of continued learning through communication, policies, recognition, training, professional development opportunities and other methods.
Category 6 – Process Management (15 points)
Effective process management addresses how the facilities organization manages key product and service design and delivery processes.
Category 7 – Performance Results (25 points)
The facility performance can be assessed through campus appearance, employee satisfaction and motivation, effectiveness of system operations, customer satisfaction, financial results and partner results.
Optional – Include other items or subjects not covered in the above Categories